1. Before payment
No refund is needed if payment was not completed. An eligible open request may be canceled under the Cancellation Policy.
2. Eligible situations
A full or partial refund may be considered for a duplicate or incorrect charge; material benefits the team cannot provide without an agreed substitute; mutual written cancellation; substantiated fraud or unauthorized payment; or where law requires it.
3. Request deadline
Request a refund within 14 calendar days after payment or 7 calendar days after discovering the issue, whichever is later. Requests after the sponsorship term or after substantially all benefits were delivered are ordinarily denied unless law or exceptional circumstances require otherwise.
4. How to request
Email info@sponora.com with “Refund Request” and include the business, team, sponsorship or transaction reference, amount, reason, dates, and supporting records. Keep related communication within Sponora when possible.
5. Review
We may request information from both parties and temporarily hold an unsettled payout. We aim to acknowledge requests within 3 business days. Resolution may be a full refund, proportional refund for undelivered benefits, agreed replacement benefit, or denial.
6. Fees and timing
Approved refunds normally return to the original method. Bank or card processing may take 5–10 business days. Processing or platform fees may be nonrefundable to the extent not returned to Sponora, except where law requires otherwise. Fee treatment will be disclosed with the decision.
7. Chargebacks
Contact us before initiating a chargeback. A chargeback may restrict an account or payout during provider review and does not erase contractual obligations. This policy does not limit non-waivable legal rights.
Contact
Questions may be sent to info@sponora.com.